Customer Support Specialist

Servbank; Danville (IL); On-site; USD 35,000 - 50,000; Full time

Job summary

Servbank is seeking a dedicated Customer Support Specialist in Danville, Illinois. You will address client inquiries via calls, chats, and emails, ensuring high satisfaction through efficient issue resolution. The ideal candidate will have a background in customer service or banking, excellent communication skills, and the ability to thrive in a fast-paced environment.

Join Servbank and contribute to a community-oriented banking approach, providing impactful assistance to clients and helping fulfill their goals.

Qualifications

• Previous experience in customer service or banking preferred.
• Excellent verbal and written communication skills.
• Ability to multitask and work efficiently in a fast-paced environment.

Responsibilities

• Respond to client inquiries and resolve issues efficiently.
• Serve as the first point of contact for clients.
• Manage and prioritize the phone support queue.

Skills

Customer service skills

Communication skills

Problem-solving abilities

Attention to detail

Multitasking abilities

Tools

Customer management software

Job description

Description

We are seeking a professional and customer-focused Customer Support Specialist to support routine client requests through various client communication including calls, chats, or emails. This role requires handling support requests while delivering accurate information, toggling between systems, resolving issues, and providing an excellent customer experience. The ideal candidate demonstrates a strong commitment to customer satisfaction, attention to detail, and the ability to multitask in a fast-paced environment.

About Servbank

Founded in 1994, Servbank is a banking institution with local roots and national reach. We were built on a foundation of community‑orientation, which ensures that no matter who we serve, we do so with the human touch that marks the gold standard of service. We work with individuals, businesses, and communities, so that whether you’re a student, a homeowner, a small business owner, or a community leader, we can help you fulfill your goals. Come create excellence with Servbank.

Key Responsibilities

• Respond to client inquiries and resolve issues efficiently via phone, email, and online channels.
• Serve as the first point of contact for clients, providing accurate information about banking products and services.
• Manage and prioritize the phone support queue to ensure timely assistance.
• Document client interactions and follow up on unresolved cases to ensure satisfactory resolutions.
• Collaborate with internal departments to address complex client needs and expedite escalation as necessary.
• Troubleshoot, research, respond, and provide training on customer service technology and related issues.
• Manage resolution of client needs by identifying and coordinating appropriate bank resources; partner with internal departments to ensure client needs are met and issues are followed through to resolution.
• Maintain up-to-date knowledge of banking policies, procedures, and regulations.

Requirements

• Previous experience in customer service or banking preferred.
• Excellent verbal and written communication skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Strong problem‑solving abilities and attention to detail.
• Proficient with computer systems and customer management software.

EEO Statement

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.