Banking Customer Experience Specialist

Servbank; Hoopeston (IL); On-site; USD 35,000 - 50,000; Full time

Job summary

Servbank is looking for a Customer Support Specialist in Hoopeston, Illinois, to handle client requests via calls, chats, or emails. This role requires multitasking in a fast-paced environment while delivering accurate information and excellent customer experience.

The ideal candidate will have previous customer service experience and strong communication skills. Responsibilities include responding to inquiries, managing support queues, and documenting client interactions.

Qualifications

• Previous experience in customer service or banking preferred.
• Excellent verbal and written communication skills.
• Ability to multitask and work efficiently in a fast-paced environment.

Responsibilities

• Respond to client inquiries and resolve issues efficiently via phone, email, and online channels.
• Serve as the first point of contact for clients, providing accurate information about banking products and services.
• Manage and prioritize the phone support queue to ensure timely assistance.
• Document client interactions and follow up on unresolved cases.

Skills

Customer service experience

Verbal and written communication skills

Multitasking abilities

Problem-solving

Attention to detail

Education

Experience in customer service or banking

Tools

Customer management software

Job description

Servbank is looking for a Customer Support Specialist in Hoopeston, Illinois, to handle client requests via calls, chats, or emails. This role requires multitasking in a fast-paced environment while delivering accurate information and excellent customer experience.

The ideal candidate will have previous customer service experience and strong communication skills. Responsibilities include responding to inquiries, managing support queues, and documenting client interactions.