Customer Care Specialist I – Banking

Heartland Bank and Trust Company; Springfield (IL); On-site; USD 24,000 - 30,000; Full time

Job summary

Heartland Bank and Trust Company in Illinois is seeking a Customer Care Representative I to provide information and creative solutions to callers regarding the Bank's products and services. This position is a multi-functional, customer-oriented role handling inquiries via phone, email, and chat to retain and enhance relationships.

The role emphasizes strong communication, problem solving, and cross-selling in a fast-paced environment, with a focus on customer satisfaction and collaboration with

Qualifications

• H.S. Diploma or GED and minimum 1 year retail, office, bank or other customer service experience preferred or equivalent combination of education and experience.

Responsibilities

• Answer inquiries about bank products, services, policies and procedures; provide account balances, transactions and other information.
• Demonstrate organizational and problem-solving skills; own the problem.
• Stay knowledgeable about company products and information systems to resolve issues and promote customer relationships.
• Demonstrate excellent communication skills and the ability to work with diverse people professionally.
• Refer and promote products and services to meet referral and sales goals.
• Assist with other functions to complete work accurately and on schedule; proactively offer creative solutions.
• Communicate clearly via phone, e-mail, and chat; multi-task and adapt to changing needs.

Skills

Excellent communication

Customer service experience

Problem solving

Education

High School Diploma or GED

Job description

Heartland Bank and Trust Company in Illinois is seeking a Customer Care Representative I to provide information and creative solutions to callers regarding the Bank's products and services. This position is a multi-functional, customer-oriented role handling inquiries via phone, email, and chat to retain and enhance relationships.

The role emphasizes strong communication, problem solving, and cross-selling in a fast-paced environment, with a focus on customer satisfaction and collaboration with