Banking Support Specialist: Fast, Accurate Client Help

Servbank; Danville (IL); On-site; USD 35,000 - 50,000; Full time

Job summary

Servbank is seeking a dedicated Customer Support Specialist in Danville, Illinois. You will address client inquiries via calls, chats, and emails, ensuring high satisfaction through efficient issue resolution. The ideal candidate will have a background in customer service or banking, excellent communication skills, and the ability to thrive in a fast-paced environment.

Join Servbank and contribute to a community-oriented banking approach, providing impactful assistance to clients and helping fulfill their goals.

Qualifications

• Previous experience in customer service or banking preferred.
• Excellent verbal and written communication skills.
• Ability to multitask and work efficiently in a fast-paced environment.

Responsibilities

• Respond to client inquiries and resolve issues efficiently.
• Serve as the first point of contact for clients.
• Manage and prioritize the phone support queue.

Skills

Customer service skills

Communication skills

Problem-solving abilities

Attention to detail

Multitasking abilities

Tools

Customer management software

Job description

Servbank is seeking a dedicated Customer Support Specialist in Danville, Illinois. You will address client inquiries via calls, chats, and emails, ensuring high satisfaction through efficient issue resolution. The ideal candidate will have a background in customer service or banking, excellent communication skills, and the ability to thrive in a fast-paced environment.

Join Servbank and contribute to a community-oriented banking approach, providing impactful assistance to clients and helping fulfill their goals.