Remote Contact Center: Customer Experience Specialist

U.S. Bank; Northern (KY); Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

Paid vacation

Job summary

U.S. Bank is seeking a Customer Service Representative to handle customer inquiries via phone or email, resolving issues and guiding customers through banking products and procedures. This remote role supports weekend shifts and includes a 7:00 AM–3:30 PM CT schedule with every other weekend.

A shift differential applies for late starts. The position requires strong communication, problem-solving, and time-management skills, plus the ability to navigate multiple systems and software (Microsoft

Qualifications

• High school diploma or equivalent.
• Typically, at least 18 months of customer service or related experience.
• Strong communication and problem-solving skills are required.

Responsibilities

• Respond to customer inquiries via phone or email and resolve issues.
• Research and resolve problems including fraud-related and internet operations issues.
• Act as a liaison between customers and various U.S. Bank departments to resolve complex issues.

Skills

Customer service

Communication skills

Problem solving

Time management

Multitasking

Education

High school diploma

Tools

Microsoft Office

CRM systems

Job description

U.S. Bank is seeking a Customer Service Representative to handle customer inquiries via phone or email, resolving issues and guiding customers through banking products and procedures. This remote role supports weekend shifts and includes a 7:00 AM–3:30 PM CT schedule with every other weekend.

A shift differential applies for late starts. The position requires strong communication, problem-solving, and time-management skills, plus the ability to navigate multiple systems and software (Microsoft