Customer Resolution Pro — On-site Banking Support

First Fidelity Bank; Oklahoma City (OK); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

$1,000 sign-on bonus

On-site training and development

Career advancement opportunities

Job summary

First Fidelity Bank is seeking a Customer Resolution Specialist to deliver outstanding service in its on-site Contact Center. You will handle phone and chat inquiries, resolve issues, and guide clients to appropriate bank solutions with empathy and care.

The role emphasizes listening, quick issue resolution, and ownership, in a fast-paced environment with ongoing training and growth opportunities.

Qualifications

• Experience in banking or contact center is preferred (1 year).
• Excellent listening and problem-solving abilities.
• Ability to handle high volumes of calls and chats with professionalism.

Responsibilities

• Provide prompt, courteous service via telephone, mobile app and live chat.
• Identify client needs, research issues and resolve with products or referrals.
• De-escalate client issues using empathy and conflict-resolution skills.
• Assist clients with loan and new account applications, including closings.
• Input disputes and process requests, maintaining confidentiality.

Skills

Active listening

Empathy

Verbal communication

Written communication

Keyboarding

Organizational skills

Independent decision-making

Team player

Education

High school diploma or equivalent

Job description

First Fidelity Bank is seeking a Customer Resolution Specialist to deliver outstanding service in its on-site Contact Center. You will handle phone and chat inquiries, resolve issues, and guide clients to appropriate bank solutions with empathy and care.

The role emphasizes listening, quick issue resolution, and ownership, in a fast-paced environment with ongoing training and growth opportunities.