Banking Support Escalation Specialist - Flexible Hours

pinnbank

Gretna (NE)

On-site

USD 33,000 - 42,000

Full time

5 days ago

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Job summary

PinnBank is seeking a Customer Support Escalation Representative to provide exceptional service for online business banking customers via phone, chat, and email. You will learn and apply banking policies while assisting with account inquiries, debit issues, and product guidance.

This role emphasizes accuracy, teamwork, and dependable weekend availability. You will work under the supervision of the Customer Support Center Supervisors and contribute to training efforts while delivering consistent,

Qualifications

Knowledge of Fiserv internet banking software and general banking operations.
Effective communication with management, customers, and co-workers.
Close attention to detail and a high degree of accuracy.
Ability to meet deadlines and work independently.
Ability to assist others within the department.
Ability to make sound decisions using information at hand.
Strong problem-solving skills.

Responsibilities

Answer account questions and resolve problems with high levels of customer service.
Stay informed on personal and business banking products, services and rates; follow regulations and policies.
Educate customers on Online Banking, Bill Pay, and Mobile Banking.
Input or verify customer information in the database and process requests.
Support Customer Support Supervisors with staff training.
Maintain regular attendance and flexibility to work including weekends.
Perform any other duties assigned.