Banking Customer Support Specialist - Flexible Scheduling

borderbank; Roseau (MN); Hybrid; USD 37,000 - 52,000; Full time

Benefits offered by this job

Paid Time Off

Health/Dental/Vision Insurance

401(k) Match

Life Insurance

Education Assistance

Wellness Dollars

EAP

Job summary

Border Bank is seeking a friendly, detail-oriented Customer Support Specialist to join our team. This role supports customers via phone and email across multiple locations, promoting a positive experience.

You will respond to inquiries, resolve requests at first contact when possible, and maintain knowledge of our products and procedures while protecting information security. Flexible scheduling may include evenings and Saturdays.

Qualifications

• Customer service experience preferred.
• Banking knowledge helpful for faster adaptation.
• Strong written and verbal communication skills.

Responsibilities

• Provide exceptional service to customers via phone and email.
• Respond to inquiries and complete requests on first contact when possible.
• Maintain knowledge of Border Bank products, procedures, and general information.
• Protect the security and confidentiality of bank, customer, and employee information by following verification standards.
• Schedule flexibility including some evenings and Saturdays.

Skills

Customer service

Banking experience

Communication

Attention to detail

Time management

Confidentiality

Problem solving

Education

High school diploma or equivalent

Tools

Banking software

Job description

Border Bank is seeking a friendly, detail-oriented Customer Support Specialist to join our team. This role supports customers via phone and email across multiple locations, promoting a positive experience.

You will respond to inquiries, resolve requests at first contact when possible, and maintain knowledge of our products and procedures while protecting information security. Flexible scheduling may include evenings and Saturdays.