Digital Call Center Operations Agent – Banking

First Financial Bank; Abilene (TX); On-site; USD 35,000 - 45,000; Full time

Job summary

First Financial Bank in Abilene, Texas, is seeking a Customer Service Representative to support the Contact Center and staff. The ideal candidate will have two years of customer care experience in financial services and strong communication skills.

As part of the role, you'll respond to customer inquiries across various channels and help maintain service level expectations. Flexibility and the ability to thrive in a fast-paced environment are essential attributes for success in this position.

Qualifications

• Two years of consistent customer care experience, preferably in financial services.
• Experience in a Call Center is desirable.
• Ability to adapt to a fast-paced environment.

Responsibilities

• Support the Contact Center and Staff.
• Respond to customer service communication channels.
• Ensure Service Level Expectations are met.

Skills

Customer service communication

Written and verbal communication

Proficiency in Windows applications

Education

High School diploma or GED

Job description

First Financial Bank in Abilene, Texas, is seeking a Customer Service Representative to support the Contact Center and staff. The ideal candidate will have two years of customer care experience in financial services and strong communication skills.

As part of the role, you'll respond to customer inquiries across various channels and help maintain service level expectations. Flexibility and the ability to thrive in a fast-paced environment are essential attributes for success in this position.