Banking Supervisor & Customer Experience Leader

Apple Bank; United States; On-site; USD 39,000 - 52,000; Full time

Job summary

Apple Bank in Bronx, NY is seeking a Branch Supervisor to provide exceptional service while overseeing daily operations and guiding staff.

You will handle customer inquiries, process transactions, train new tellers, and ensure CIP/BSA compliance. Weekend hours and travel to nearby branches may be required. This role emphasizes risk awareness and strong communication to protect customers and the bank.

Qualifications

• High School Diploma or GED required.
• Minimum 3 years of retail banking experience as Teller/CSR.
• 1–2 years supervisory or branch leadership experience.
• Knowledge of CIP and BSA requirements.
• Strong customer relationship development.

Responsibilities

• Provide exceptional customer service at the branch.
• Lead branch operations in the absence of management.
• Approve or override transactions with due diligence.
• Train and mentor tellers and CSRs.
• Ensure compliance with regulatory and audit policies.
• Open/close branch and oversee vault/ATM operations.

Skills

Customer service

Branch supervision

Communication

Problem solving

Regulatory knowledge

Cross training

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Apple Bank in Bronx, NY is seeking a Branch Supervisor to provide exceptional service while overseeing daily operations and guiding staff.

You will handle customer inquiries, process transactions, train new tellers, and ensure CIP/BSA compliance. Weekend hours and travel to nearby branches may be required. This role emphasizes risk awareness and strong communication to protect customers and the bank.