Bank Teller Ops Supervisor: Lead Service & Growth

Apple Bank; New York (NY); Hybrid; USD 39,000 - 52,000; Full time

Job summary

Apple Bank in Bronx, NY (Co-op City) seeks an Operations Supervisor to lead Teller-Unit activities, ensuring superior customer service and accurate transactions.

The role requires 4+ years in customer service or bank operations, prior supervisory experience, and strong communication. Weekend hours and cross-branch support may be needed, with opportunities for coaching and staff development.

Qualifications

• High school diploma or GED required; Bachelor’s degree preferred.
• 4+ years of experience in customer service or bank operations.
• Prior bank supervisory experience required.
• Excellent communication and interpersonal skills.
• Strong computer and numerical skills.

Responsibilities

• Lead Teller-Unit activities by motivating staff to provide superior customer service and handle routine banking tasks.
• Oversee Teller sales and service goals while balancing operational duties.
• Manage work schedules and assign tasks throughout the day.
• Train new Tellers to ensure procedures are understood and followed.
• Oversee daily operations and assist with complex customer issues and complaints.
• Conduct cash management activities and monthly cash audits.

Skills

Customer service

Staff motivation

Supervisory experience

Communication skills

Analytical skills

Computer skills

Attention to detail

Team player

Education

High school diploma or GED required

Bachelor’s degree preferred

Job description

Apple Bank in Bronx, NY (Co-op City) seeks an Operations Supervisor to lead Teller-Unit activities, ensuring superior customer service and accurate transactions.

The role requires 4+ years in customer service or bank operations, prior supervisory experience, and strong communication. Weekend hours and cross-branch support may be needed, with opportunities for coaching and staff development.