Branch Teller Operations Leader

Apple Bank for Savings; New York (NY); On-site; USD 39,000 - 53,000; Full time

Job summary

Apple Bank for Savings is seeking an Operations Supervisor in Bronx, NY. The role leads the Teller-Unit, guiding staff to deliver superior customer service while processing transactions and addressing client issues. You will help with scheduling, coaching, and performance guidance to ensure efficiency and accuracy.

The position emphasizes coaching Teller staff, ensuring AML/BSA compliance, and extending product referrals. Weekend hours and travel to nearby branches may be required.

Qualifications

• 4+ years of experience in customer service or bank operations.
• Prior bank supervisory experience required.
• High school diploma or GED required; Bachelor's degree preferred.
• Weekend work and extended hours or substituting at neighboring branch locations is required.

Responsibilities

• Lead Teller-Unit activities by motivating staff to provide superior customer service.
• Oversee Teller sales and service goals while balancing operational duties.
• Manage work schedules and assign tasks during the day.
• Train new Tellers to ensure procedures are understood and executed properly.
• Oversee daily operations by processing routine banking transactions and resolving complex customer issues.

Skills

Customer service

Bank operations

Supervisory experience

Staff training

Cash handling

Education

High school diploma or GED

Bachelor's degree preferred

Tools

Banking software

Job description

Apple Bank for Savings is seeking an Operations Supervisor in Bronx, NY. The role leads the Teller-Unit, guiding staff to deliver superior customer service while processing transactions and addressing client issues. You will help with scheduling, coaching, and performance guidance to ensure efficiency and accuracy.

The position emphasizes coaching Teller staff, ensuring AML/BSA compliance, and extending product referrals. Weekend hours and travel to nearby branches may be required.