Senior Banking Store Manager — People & Growth

TD Bank Group; Hudson (NH); On-site; USD 75,000 - 110,000; Full time

Job summary

TD Bank Group in the United States is seeking a senior store leadership professional to manage operations, develop talent, and drive sales and customer experience. You will lead a team, coach staff, and ensure risk and compliance across daily actions while growing the store portfolio.

The role requires extensive leadership, banking knowledge, and the ability to manage multiple priorities across store operations, service excellence, and community involvement.

Qualifications

• Undergraduate degree or equivalent experience.
• 4+ years related experience in retail, customer service and/or financial services industries with supervisory, leadership and coaching experience.
• 4+ years experience of proven business development skills and ability to execute strategies.
• 4+ years of proven leadership and coaching experience.
• Small Business and Consumer lending experience preferred.
• Knowledge of Bank product lines and store operations and security.
• Demonstrated ability to lead and motivate team members.

Responsibilities

• Lead and develop a team of service and advice colleagues to deliver financial guidance and sales support.
• Drive store performance metrics and customer experience targets while managing risk.
• Oversee daily store operations, scheduling, and budget to meet objectives.
• Partner with Specialists and other lines of business to grow deposits, loans and investments.
• Maintain risk controls, ensure policy compliance, and escalate issues as needed.
• Build relationships with community groups to promote TD Bank presence and services.

Skills

People management

Leadership

Coaching

Risk management

Financial analysis

Communication

Presentation skills

Strategic planning

Customer focus

Education

Bachelor's degree or equivalent experience

Tools

NMLS system

Microsoft Office

Job description

TD Bank Group in the United States is seeking a senior store leadership professional to manage operations, develop talent, and drive sales and customer experience. You will lead a team, coach staff, and ensure risk and compliance across daily actions while growing the store portfolio.

The role requires extensive leadership, banking knowledge, and the ability to manage multiple priorities across store operations, service excellence, and community involvement.