Banking Solutions & Relationship Advisor

WesBanco Bank Inc.; Columbus (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

WesBanco Bank Inc. is seeking a Customer Service Advisor to deliver exceptional service at our Banking Center in Columbus, OH. You will assess customer needs, open accounts, and refer products to internal partners, while maintaining security and compliance.

You will engage in outbound onboarding and outreach to grow Retail banking relationships, supporting a positive, high-performing team environment within the center.

Qualifications

• Demonstrate excellent customer service and responsiveness in a banking center.
• Build relationships and identify referral opportunities to internal partners.
• Proactively conduct outbound calls for onboarding and prospecting retail customers.

Responsibilities

• Open new deposit accounts and process transactions accurately.
• Promote Bank's products and services through referrals.
• Meet production and referral goals via customer consultations and outbound calls.
• Collaborate with branch staff to achieve banking center goals.
• Ensure security procedures and compliance are followed.

Skills

Customer service

Relationship building

Outbound calls

Sales referrals

Banking knowledge

Education

High school diploma

Tools

Outlook 365

Banking software

Job description

WesBanco Bank Inc. is seeking a Customer Service Advisor to deliver exceptional service at our Banking Center in Columbus, OH. You will assess customer needs, open accounts, and refer products to internal partners, while maintaining security and compliance.

You will engage in outbound onboarding and outreach to grow Retail banking relationships, supporting a positive, high-performing team environment within the center.