In-Office Banking Center Advisor: Customer Service & Sales

WesBanco; Columbus (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

WesBanco in Columbus, OH is seeking a Customer Service Advisor to deliver outstanding in-branch customer service and to identify sales opportunities for banking products. You will support clients with account needs and referrals to business partners within a busy retail banking center.

The role emphasizes relationship development, product knowledge, and pro-active customer onboarding to promote financial wellness and strengthen community banking relationships.

Qualifications

• Proven ability to deliver excellent customer service.
• Ability to build and maintain customer relationships.
• Capacity to identify sales opportunities and referrals.
• Comfort with outbound calling and customer onboarding.
• Knowledge of retail banking products and services.

Responsibilities

• Open new deposit accounts and balance cash drawer per procedures.
• Process financial service transactions accurately and efficiently.
• Provide product and service referrals to customers and partners.
• Promote bank offerings to grow retail banking relationships.
• Conduct outbound calls for onboarding and new customer acquisition.
• Support branch operations and compliance with security policies.

Skills

Customer service

Relationship building

Sales referrals

Outbound calling

Promoting bank products

Education

High school diploma or GED

Job description

WesBanco in Columbus, OH is seeking a Customer Service Advisor to deliver outstanding in-branch customer service and to identify sales opportunities for banking products. You will support clients with account needs and referrals to business partners within a busy retail banking center.

The role emphasizes relationship development, product knowledge, and pro-active customer onboarding to promote financial wellness and strengthen community banking relationships.