Banking Services Team Lead: Workflow & Quality Coach

M&T Bank Corporation; Baltimore (MD); On-site; USD 31,000 - 52,000; Full time

Job summary

M&T Bank is seeking a production–focused supervisor in Baltimore, MD to monitor established workflow and assist in producing work within the COE. You will act as a liaison between COE units and management while guiding a team to achieve quality results.

You’ll train and coach staff, approve daily work, perform QA reviews, and ensure compliance with risk and regulatory standards. The role requires strong customer service and leadership, with a commitment to our brand values.

Qualifications

• Minimum of 3 years’ higher education and/or relevant work experience.
• Work leadership experience.
• Strong customer service skills.
• Knowledge of spreadsheet, word processing and presentation software as required within assigned team.

Responsibilities

• Monitor workflow and liaison between COE units and management.
• Provide training and coaching to COE team and approve work.
• Complete quality assurance reviews of team activities.
• Identify and resolve problems within COE team.
• Assist with production work on an as needed basis.
• Complete daily production reporting for COE team and approve daily work.
• Understand and adhere to risk and regulatory standards, policies and controls.
• Identify risk-related issues needing escalation to management.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain internal control standards and address audit points as applicable.

Skills

Leadership experience

Customer service

Verbal and written communication

Office software

Tools

Microsoft Office

Job description

M&T Bank is seeking a production–focused supervisor in Baltimore, MD to monitor established workflow and assist in producing work within the COE. You will act as a liaison between COE units and management while guiding a team to achieve quality results.

You’ll train and coach staff, approve daily work, perform QA reviews, and ensure compliance with risk and regulatory standards. The role requires strong customer service and leadership, with a commitment to our brand values.