Relationship Banker: Drive Customer Growth & Service

001 Manufacturers and Traders Trust Co; Baltimore (MD); On-site; USD 31,000 - 52,000; Full time

Job summary

M&T Bank Corporation is seeking a branch-focused sales/service associate in Baltimore. The role emphasizes identifying customer needs, presenting banking options, and onboarding new clients through proactive outreach and appointment setting.

Candidates should have retail sales or customer service experience, strong communication, and organizational skills. The position requires adherence to risk controls, KYC/CIP requirements, and a customer-centric approach to support branch goals.

Qualifications

• 2+ years in retail sales, call center, customer service or telesales.
• Strong verbal communication and interpersonal skills.
• Well-organized with time management and prioritization.

Responsibilities

• Identify sales opportunities and provide product and service options.
• Conduct outbound outreach via email or phone to educate on value-added banking products.
• Onboard new customers and schedule follow-up appointments.
• Maintain compliance with risk controls and KYC/CIP requirements.

Skills

Retail sales

Customer service

Phone outreach

Verbal communication

Time management

Education

Associates degree

Notary license

Bilingual (branch needs)

Tools

Internet tools

Job description

M&T Bank Corporation is seeking a branch-focused sales/service associate in Baltimore. The role emphasizes identifying customer needs, presenting banking options, and onboarding new clients through proactive outreach and appointment setting.

Candidates should have retail sales or customer service experience, strong communication, and organizational skills. The position requires adherence to risk controls, KYC/CIP requirements, and a customer-centric approach to support branch goals.