Global Capital Markets Unit Leader

M&T Bank Corporation; Baltimore (MD); On-site; USD 128,000 - 214,000; Full time

Benefits offered by this job

Medical benefits

Retirement plan

Volunteer time off

Job summary

M&T Bank Corporation in Baltimore, MD seeks a senior Relationship Manager leader to drive client relationships and revenue growth. You will coach staff, manage risk controls, and implement process improvements to boost service and profitability.

Responsibilities include guiding staff, ensuring policy compliance, and collaborating on strategy with management. This role requires strong leadership and customer service skills in a complex banking environment.

Qualifications

• Bachelor's degree and a minimum of 5 years’ related experience, or in lieu of a degree, a combined minimum of 9 years’ higher education and/or work experience, including a minimum of 5 years’ related experience
• Minimum of 2 years’ work leadership, supervisory and/or managerial experience
• Strong customer service skills
• Strong verbal and written communication skills
• Problem resolution skills
• Resource management skills
• Strong decision-making skills
• Certified Corporate Trust Specialist certification
• Project management skills
• Analytical skills
• Demonstrated high level of proficiency in use of pertinent word processing, spreadsheet, presentation and industry-specific software

Responsibilities

• Manage large complex relationships, cultivating present and prospective clients as sources of new business.
• Meet with clients to ensure quality of service and uncover opportunities for referrals for other banking services.
• Manage, coach and mentor Relationship Managers and other assigned staff members.
• Ensure staff is kept aware of and compliant with internal and external policies and procedures.
• Lead development and implementation of process improvements to increase service, processing, profitability and regulatory compliance.
• Partner with management to maintain administrative, operational and risk management support for Unit.
• Participate in revenue generating efforts as assigned.
• Develop and maintain key relationships to revenue growth.
• Collaborate to implement strategic plan.
• Exercise authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations.
• Adhere to risk and regulatory standards; design and maintain internal controls.
• Identify risk-related issues needing escalation to management.
• Promote an environment of belonging and reflect the M&T Bank brand.
• Maintain internal control standards and address audit points.
• Complete other related duties as assigned.

Skills

Leadership experience

Customer service

Communication skills

Decision-making

Resource management

Education

Bachelor's degree

Corporate trust certification

Tools

Word processing (MS Word)

Spreadsheets (Excel)

Presentations (PowerPoint)

Job description

M&T Bank Corporation in Baltimore, MD seeks a senior Relationship Manager leader to drive client relationships and revenue growth. You will coach staff, manage risk controls, and implement process improvements to boost service and profitability.

Responsibilities include guiding staff, ensuring policy compliance, and collaborating on strategy with management. This role requires strong leadership and customer service skills in a complex banking environment.