Banking Relationship Specialist — Growth & Service

Woodforest National Bank; Freeport (IL); On-site; USD 23,000 - 27,000; Full time

Job summary

Woodforest National Bank in Illinois-Freeport is seeking a Banker II to serve as a frontline ambassador, delivering the Woodforest Experience and growing retail customer relationships. You will drive sales through proactive conversations, referrals, and marketing outreach while maintaining exceptional service and operational excellence.

The role emphasizes ownership of customer inquiries, deposit accounts, and consumer lending support, with a commitment to Woodforest’s core values in a

Qualifications

• Minium of 2 years of retail sales and/or customer service experience.
• Demonstrated willingness to accept coaching and feedback.
• Flexibility to work extended hours based on branch needs.

Responsibilities

• Take ownership of delivering strong retail performance by identifying customer needs and recommending banking solutions.
• Engage in proactive conversations, referrals, and marketing outreach to achieve individual sales goals.
• Explain complex banking solutions in a simple, understandable way.
• Deliver warm, personalized customer interactions and support digital banking tools.

Skills

Retail sales

Customer service

Sales goals

Communication skills

Problem solving

Education

High School Diploma or equivalent

Job description

Woodforest National Bank in Illinois-Freeport is seeking a Banker II to serve as a frontline ambassador, delivering the Woodforest Experience and growing retail customer relationships. You will drive sales through proactive conversations, referrals, and marketing outreach while maintaining exceptional service and operational excellence.

The role emphasizes ownership of customer inquiries, deposit accounts, and consumer lending support, with a commitment to Woodforest’s core values in a