Banking Concierge: Grow Relationships & Service

Woodforest National Bank; Dixon (IL); On-site; USD 23,000 - 27,000; Full time

Benefits offered by this job

Benefits package

Job summary

Woodforest National Bank is seeking a Banker II to join our Illinois Dixon branch. You will build and grow retail customer relationships by delivering exceptional service, proactive marketing of products, and precise operational execution.

The role emphasizes ownership, service, community, and integrity in every customer interaction. You will engage customers to understand financial needs, explain retail banking products, and support digital solutions while maintaining compliance and

Qualifications

• Minimum of 2 years of relevant retail sales and/or customer service experience.
• Strong communication, organizational, and problem-solving skills.
• Ability to work flexible or extended hours based on retail branch needs.

Responsibilities

• Identify customer needs and recommend appropriate banking solutions.
• Achieve individual sales goals through proactive conversations, referrals, and marketing outreach.
• Open and maintain deposit accounts and consumer loans with accuracy and compliance.
• Process transactions accurately and adhere to policies and regulatory requirements.
• Support digital banking tools and platforms to enhance the customer experience.

Skills

Retail sales

Customer service

Communication skills

Problem-solving

Attention to detail

Education

High School Diploma

Tools

Cisco Duo app

Job description

Woodforest National Bank is seeking a Banker II to join our Illinois Dixon branch. You will build and grow retail customer relationships by delivering exceptional service, proactive marketing of products, and precise operational execution.

The role emphasizes ownership, service, community, and integrity in every customer interaction. You will engage customers to understand financial needs, explain retail banking products, and support digital solutions while maintaining compliance and