Banker II: Customer Growth & Service Leader

Woodforest National Bank; Urbana (IL); On-site; USD 22,000 - 26,000; Full time

Job summary

Woodforest National Bank in Illinois–Urbana is seeking a Banker II to build and grow retail customer relationships, deliver the Woodforest Experience, and promote banking products and digital solutions in a fast-paced branch setting.

The role emphasizes exceptional service, proactive marketing, and adherence to policies while supporting community engagement and core values of Ownership, Service, Community, and Integrity.

Qualifications

• Minimum of 2 years of relevant retail sales and/or customer service experience.
• In-store retail banking experience preferred but not required.
• High School Diploma or equivalent required.

Responsibilities

• Take personal responsibility for delivering strong retail performance by identifying customer needs and recommending appropriate banking solutions.
• Act with accountability in achieving individual sales goals through proactive conversations, referrals, and marketing outreach both inside and outside the branch.
• Demonstrate ownership in resolving customer inquiries or concerns at the first point of contact, utilizing internal partners as needed to ensure timely resolution.
• Maintain operational excellence through accurate transaction processing, account opening, and consistent adherence to policies, procedures, and regulatory requirements.

Skills

Retail sales

Customer service

Communication

Problem solving

Flexibility

Education

High School Diploma

Job description

Woodforest National Bank in Illinois–Urbana is seeking a Banker II to build and grow retail customer relationships, deliver the Woodforest Experience, and promote banking products and digital solutions in a fast-paced branch setting.

The role emphasizes exceptional service, proactive marketing, and adherence to policies while supporting community engagement and core values of Ownership, Service, Community, and Integrity.