Banking Relationship Advisor

Citizens Bank; West Derry (NH); On-site; USD 35,000 - 43,000; Full time

Benefits offered by this job

Volunteer PTO 8 hours annually

Donation matching up to $1,000

Health, dental, and vision coverage

401K with company match

Tuition assistance

Job summary

Citizens Bank is seeking a branch-facing Associate Banker in New Hampshire. The role focuses on helping customers with financial needs, from daily transactions to planning for major goals, while introducing digital banking tools and services.

You will build lasting relationships, provide trusted advice, and collaborate with Wealth Management, Mortgage and Business Banking teams to support more complex financial solutions. Starting pay is $25 per hour and up, with incentive opportunities.

Qualifications

• High School degree or GED required.
• 2 years of sales and customer service experience, demonstrating an ability to meet or exceed goals.
• Ability to effectively ask questions and identify needs to improve the customer relationship.
• Proven success with building relationships, and recommending and referring products and services through in-person and phone interactions.
• Demonstrated skills in using digital technology to support the delivery of business goals.
• Aptitude to problem solve and provide solutions to customer issues.

Responsibilities

• Provide recommendations and assist customers with financial solutions, supporting spending, saving, borrowing and investing needs.
• Introduce customers to digital and mobile-first ways to handle banking transactions, like on our app or through our ATMs.
• Collaborate with partners in Wealth Management, Mortgage and Business Banking to help customers with more complex financial needs.
• Make outbound calls to acquire new customers and schedule financial checkup appointments.

Skills

Sales experience

Customer service

Questioning & needs discovery

Relationship building

Digital banking knowledge

Education

High School / GED

Tools

Digital banking platforms

Job description

Citizens Bank is seeking a branch-facing Associate Banker in New Hampshire. The role focuses on helping customers with financial needs, from daily transactions to planning for major goals, while introducing digital banking tools and services.

You will build lasting relationships, provide trusted advice, and collaborate with Wealth Management, Mortgage and Business Banking teams to support more complex financial solutions. Starting pay is $25 per hour and up, with incentive opportunities.