Banking Operations Implementation Analyst — Remote & Travel

Jack Henry; Louisville (KY); Remote; USD 55,000 - 85,000; Full time

Job summary

Jack Henry is seeking a Banking Back Office Operations Analyst to travel nationwide, support software implementations, and train banking clients in Deposit Operations, General Ledger, and Loan Operations. The role emphasizes client liaison, hands-on setup, and ongoing post-installation support.

Candidates should be comfortable with extensive overnight travel, be able to work across time zones, and thrive in a fast-paced, client-facing environment.

Qualifications

• Minimum 18 months of experience working in a financial institution in areas such as deposit operations (teller, new accounts, back office), general ledger, or other accounting related functions, or Loan Operations.
• Position requires 50-60% travel for software implementations, typically 1-2 trips per month, with each trip lasting 5-9 days; travel expenses are covered by the company.
• Ability to work extended hours, including nights and weekends, as needed.

Responsibilities

• Implement, design, and provide training for Jack Henry banking software applications, including Loan Operations, General Ledger, and Deposit Operations.
• Consult with banking clients to design parameter sets, validate data conversions, and deliver training on application functionality.
• Analyze customers' existing products and business processes, mapping them to Jack Henry software solutions.
• Prepare clients for installation, guide them through the setup process, and provide post-installation training and support.
• Oversee and perform system setup tasks such as parameter configuration, job file creation, and ensuring business processes run correctly on the software.
• Travel with the conversion team to customer sites for software setup, training, conversion, and implementation activities.
• Communicate and collaborate with application analysts, programmers, team members, and team leaders to analyze and audit transactions flowing through core systems.
• Provide software support by answering questions related to system functions, features, and usage- both remotely and on-site.
• Maintain consistent and effective communication with customers throughout the entire project or case lifecycle.
• Identify, track, and ensure proper resolution of customer issues; maintain issue lists and route items to appropriate personnel.
• Prepare training materials and documentation for customers and internal team members.
• Perform other job duties as assigned.

Skills

Banking operations experience

Travel readiness

Client liaison

Education

Bachelor's degree in Finance or Accounting

Tools

Silverlake

20/20

Job description

Jack Henry is seeking a Banking Back Office Operations Analyst to travel nationwide, support software implementations, and train banking clients in Deposit Operations, General Ledger, and Loan Operations. The role emphasizes client liaison, hands-on setup, and ongoing post-installation support.

Candidates should be comfortable with extensive overnight travel, be able to work across time zones, and thrive in a fast-paced, client-facing environment.