Onsite Banking Support Specialist

Qualfon Philippines; Harlingen (TX); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

Telemedicine & mental health support

Paid time off (PTO)

401(k) with company match

Employee assistance program (EAP)

Company-paid life & disability

Tuition-free degrees

Voluntary benefits

Additional perks like legal assistance

Job summary

Qualfon is hiring Customer Service Representatives (Banking Specialists) to support a financial services client. The role involves handling inbound questions across phone, email, chat, and digital channels, with shifts 2:30pm -11:15pm (training: 2:00pm - 11:00pm).

Veterans and military families are encouraged to apply. The position requires 1 year of customer service experience and a High School Diploma or GED.

Qualifications

• 1 year of customer service experience required: banking, financial services, call center, insurance, or fraud experience a plus
• Call center experience preferred but not required
• High School Diploma or GED
• Strong verbal and written communication skills
• Comfortable handling difficult conversations professionally
• Ability to multitask in multiple computer systems
• Typing speed: 20 WPM with 90% accuracy
• Reliable attendance and willingness to work scheduled shifts
• Basic computer and troubleshooting skills

Responsibilities

• Answer inbound customer service calls, emails and chats
• Assist with: Credit card and consumer loan questions
• Fraud-related inquiries and authorizations
• Checking, savings, and CD account maintenance
• Help members recover online credentials
• Complete account updates (authorized users, balance transfers, IRA changes)
• Document interactions clearly and accurately
• Escalate issues when needed and follow established procedures
• Meet service level, quality, and attendance expectations

Skills

Customer service experience

Verbal and written communication

Multitasking across systems

Typing 20 WPM

Reliable attendance

Education

High School Diploma or GED

Job description

Qualfon is hiring Customer Service Representatives (Banking Specialists) to support a financial services client. The role involves handling inbound questions across phone, email, chat, and digital channels, with shifts 2:30pm -11:15pm (training: 2:00pm - 11:00pm).

Veterans and military families are encouraged to apply. The position requires 1 year of customer service experience and a High School Diploma or GED.