Banking Customer Support Specialist

MCI Careers; Wichita (KS); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Incentives & Rewards

Health Benefits

Retirement Savings

Paid Training

Casual Dress Code

Job summary

MCI Careers in Wichita, Kansas is seeking a full-time Financial Services Representative to offer exceptional customer service to bank clients. This role demands excellent communication skills and the ability to resolve customer issues efficiently while ensuring a positive experience.

The ideal candidate will possess a high school diploma and exhibit qualities such as reliability and problem-solving abilities. Full training is provided, along with competitive compensation and benefits packages.

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills.
• Highly reliable with the ability to maintain regular attendance.
• An aptitude for conflict resolution and negotiation.

Responsibilities

• Handle inbound customer calls and provide assistance through email and chat.
• Resolve customer issues and escalate when necessary.
• Ensure first-call resolution and maintain accurate call records.
• Comply with client processes for financial issues.

Skills

Excellent communication skills

Customer service oriented

Problem-solving skills

Ability to multi-task

Strong interpersonal skills

Education

High school diploma or equivalent

Tools

Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

Windows operating system

Job description

MCI Careers in Wichita, Kansas is seeking a full-time Financial Services Representative to offer exceptional customer service to bank clients. This role demands excellent communication skills and the ability to resolve customer issues efficiently while ensuring a positive experience.

The ideal candidate will possess a high school diploma and exhibit qualities such as reliability and problem-solving abilities. Full training is provided, along with competitive compensation and benefits packages.