Banking Customer Support Specialist - On-Site

Sutherland; Tulsa (OK); On-site; USD 30,000 - 42,000; Full time

Job summary

Sutherland in Tulsa, OK is seeking an on-site customer service representative to support banking customers with routine inquiries, online banking enrollment, and account maintenance. You will verify identities, document interactions, and route cases for additional processing while maintaining a positive customer experience.

High school diploma or GED required, with strong communication and customer service skills.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service, active listening, and empathy.
• Basic problem-solving skills and attention to detail.
• Ability to navigate multiple systems with basic computer proficiency.
• Professional phone etiquette and clear communication with customers.

Responsibilities

• Respond to inbound banking inquiries regarding products, balances, and history.
• Verify customer identity and follow security and privacy procedures.
• Assist with online banking enrollment, password resets, and navigation.
• Create and route cases requiring follow-up or research.
• Document interactions, actions, and required follow-up accurately.
• Resolve routine issues and escalate when necessary to senior agents.
• Maintain professional phone etiquette and positive customer experience.
• Meet performance expectations for quality, accuracy, and productivity.
• Work independently and as part of a team.

Skills

Excellent communication

Customer service

Active listening

Problem solving

Detail oriented

Education

High school diploma or GED

Job description

Sutherland in Tulsa, OK is seeking an on-site customer service representative to support banking customers with routine inquiries, online banking enrollment, and account maintenance. You will verify identities, document interactions, and route cases for additional processing while maintaining a positive customer experience.

High school diploma or GED required, with strong communication and customer service skills.