Banking Customer Care Specialist

Smb T; Coldwater (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Smb T seeks a customer contact specialist to assist with inquiries across calls, chats, and emails in a banking operations setting. You will balance, monitor, and report duties while cross-training across three defined areas to boost efficiency and consistency.

Responsibilities include handling inquiries, resolving complaints, verifying identities, and updating databases. Strong communication and basic math were noted as key skills for success.

Qualifications

• High School Diploma or equivalent.
• General banking or contact center experience preferred.
• Proficient typing and basic computer skills (Word, Excel, database).
• Excellent verbal and written communication, including clear correspondence.
• Ability to interpret customer needs and resolve issues professionally.

Responsibilities

• Answer customer inquiries and questions via calls, chats, and emails.
• Manage large volumes of inbound and outbound calls promptly.
• Build relationships and provide exceptional customer service.
• Follow scripts and procedures, verify identity per policy.
• Research information and update customer records in systems.
• Escalate unresolved issues to appropriate personnel.
• Assist with basic teller functions via webcam as needed.

Skills

Verbal communication

Written communication

Typing skills

Active listening

Problem solving

Education

High School Diploma or equivalent

Tools

Microsoft Word

Excel

Database knowledge

Job description

Smb T seeks a customer contact specialist to assist with inquiries across calls, chats, and emails in a banking operations setting. You will balance, monitor, and report duties while cross-training across three defined areas to boost efficiency and consistency.

Responsibilities include handling inquiries, resolving complaints, verifying identities, and updating databases. Strong communication and basic math were noted as key skills for success.