Treasury Client Services Specialist — Customer Support Pro

BancFirst; Oklahoma City (OK); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Excellent benefits

Learning environment

Job summary

BancFirst in Oklahoma City is seeking a Treasury Client Services Support Specialist to deliver high quality customer service via phone, email or virtual appointments, resolving issues and guiding clients through product functionality.

The role requires confidentiality, strong listening and written/verbal communication, ability to multitask in a fast-paced environment, and a professional business image; familiarity with banking software and MS Office is preferred.

Qualifications

• Outstanding listening and communication skills, both written and verbal.
• Able to multitask and meet deadlines in a highly sensitive environment.
• Proficiency with Microsoft Office and banking software applications.

Responsibilities

• Deliver high quality customer service via phone calls, emails or virtual appointments.
• Resolve technical issues and product function inquiries for clients.
• Inform Treasury Management Officer with information needed for follow-up.
• Maintain confidentiality and adhere to policies, procedures and regulations.
• Communicate effectively in a fast-paced environment using written and verbal skills.

Skills

Customer service

Communication

Critical thinking

Teamwork

Multitasking

Education

Bachelor's degree or equivalent work experience

Tools

Microsoft Office

Banking software

Job description

BancFirst in Oklahoma City is seeking a Treasury Client Services Support Specialist to deliver high quality customer service via phone, email or virtual appointments, resolving issues and guiding clients through product functionality.

The role requires confidentiality, strong listening and written/verbal communication, ability to multitask in a fast-paced environment, and a professional business image; familiarity with banking software and MS Office is preferred.