Banking Customer Support Specialist

TruNorth Bank; Easthampton (MA); On-site; USD 40,000 - 62,000; Full time

Job summary

TruNorth Bank is seeking a customer service professional in Easthampton, MA to answer calls, route inquiries, and resolve routine to complex questions. The role emphasizes understanding retail bank products, providing excellent service, and documenting interactions for follow-up.

The candidate should have strong communication skills, be detail-oriented, and capable of handling multiple duties, including occasional extended hours. This position is onsite at the Easthampton branch.

Qualifications

• High School diploma is required.
• 1-2 years of bank experience or similar.
• Knowledge and understanding of retail bank products.
• Excellent customer service and organizational skills.
• Attention to detail and ability to handle diverse duties.
• Proficiency with office equipment and computers.
• Flexibility to work extended hours or weekends.

Responsibilities

• Answer and route calls to appropriate departments from the main bank line.
• Meet or exceed customer service standards and handle fee refunds per policy.
• Receive and resolve routine questions and more complex issues.
• Build knowledge of bank products to assist customers via phone, chat, or email.
• Document calls and escalate priority issues to management.

Skills

Customer service

Organizational skills

Attention to detail

Office equipment

Computers

Education

High School diploma

Tools

Office equipment

PCs

Job description

TruNorth Bank is seeking a customer service professional in Easthampton, MA to answer calls, route inquiries, and resolve routine to complex questions. The role emphasizes understanding retail bank products, providing excellent service, and documenting interactions for follow-up.

The candidate should have strong communication skills, be detail-oriented, and capable of handling multiple duties, including occasional extended hours. This position is onsite at the Easthampton branch.