Banking Client Care Specialist: Service & Resolution

Truist; Wilson (NC); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) plan

Paid time off & holidays

Job summary

Truist is seeking a client service specialist to handle incoming calls for routine inquiries and support both new and existing clients. You will explain bank products, answer questions, and resolve issues while recording interactions for follow-up.

A focus on clear communication and accuracy is essential to provide a differentiated client experience. The role requires English fluency, strong problem-solving skills, and the ability to work effectively in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• One year of client servicing or call center experience preferred.
• Proficiency with Windows and MS Office; strong written and verbal communication skills.

Responsibilities

• Handle incoming calls for routine and low complexity inquiries.
• Educate clients about bank products and services.
• Resolve client issues and document interactions to ensure follow-up.

Skills

Customer service

Communication skills

Problem solving

Multitasking

Teamwork

Education

High School diploma or equivalent

Tools

Windows

MS Office

CRM software

Job description

Truist is seeking a client service specialist to handle incoming calls for routine inquiries and support both new and existing clients. You will explain bank products, answer questions, and resolve issues while recording interactions for follow-up.

A focus on clear communication and accuracy is essential to provide a differentiated client experience. The role requires English fluency, strong problem-solving skills, and the ability to work effectively in a fast-paced environment.