Banking Customer Support & Solutions Specialist

Andover Bank; Kentucky; On-site; USD 32,000 - 46,000; Full time

Job summary

Andover Bank is seeking a Customer Support Specialist to handle incoming calls and provide superior telephone customer service. The role emphasizes accurate, efficient interactions, product knowledge, and adherence to bank policies.

The position requires regular onsite attendance, teamwork, and the ability to educate customers about products and services while guiding them to self-help resources. Training and ongoing development are part of the role.

Qualifications

• Exceptional verbal communication skills.
• Ability to read and comprehend simple instructions, short correspondence and memos.
• Ability to write simple correspondence and present information clearly.

Responsibilities

• Regular onsite attendance.
• Provide accurate, efficient and exceptional customer service.
• Maintain knowledge of bank regulations, security and compliance responsibilities.
• Handle customer inquiries completely and accurately.
• Resolve customer complaints to the customer’s satisfaction.
• Educate customers about products and services and direct to resources.

Skills

Verbal communication

Customer service

Teamwork

Attention to detail

Education

High school diploma or GED

Two to four years related experience

Job description

Andover Bank is seeking a Customer Support Specialist to handle incoming calls and provide superior telephone customer service. The role emphasizes accurate, efficient interactions, product knowledge, and adherence to bank policies.

The position requires regular onsite attendance, teamwork, and the ability to educate customers about products and services while guiding them to self-help resources. Training and ongoing development are part of the role.