Banking Customer Support Pro — Weekends Off

Foothills Bank; Belgrade, Northern (MT, KY); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

PTO (Paid time off)

Paid holidays

401(k) plan

Job summary

Foothills Bank is seeking a Customer Support Specialist to handle incoming calls, answer questions, and resolve account issues with outstanding service. You will interact with customers, vendors, and staff in a professional manner to uphold the bank’s image.

Responsibilities include processing transfers, check orders, online banking inquiries, and basic product knowledge. A focus on accuracy, regulatory compliance, and excellent communication is essential.

Qualifications

• Previous bank experience preferred.
• High School Diploma or GED required.
• Customer service experience.

Responsibilities

• Handle incoming calls and resolve customer questions with excellent service.
• Assist with ACH, ATM inquiries, online banking, and loan payments.
• Provide statements, check copies, and basic banking product knowledge.
• Refer bank services and follow regulatory procedures; maintain service pledge.
• Maintain attendance and participate in required online training.

Skills

Customer service

Banking knowledge

Communication

Education

High school diploma or GED

Tools

Jack Henry

Portals: PassPort

Netteller

4Sight

Synergy

PowerLink

FI Management

RSA

Job description

Foothills Bank is seeking a Customer Support Specialist to handle incoming calls, answer questions, and resolve account issues with outstanding service. You will interact with customers, vendors, and staff in a professional manner to uphold the bank’s image.

Responsibilities include processing transfers, check orders, online banking inquiries, and basic product knowledge. A focus on accuracy, regulatory compliance, and excellent communication is essential.