Banking Customer Support Specialist II

C&F Bank; Toano (VA); On-site; USD 41,000 - 57,000; Full time

Job summary

C&F Bank is seeking a Customer Support Professional in Virginia to handle phone, chat, email, and in-writing inquiries with prompt, accurate solutions. You will multitask, prioritize, research, and resolve customer issues using our banking systems and product knowledge.

The role emphasizes cross-selling bank products, maintaining confidentiality, and delivering high-quality service across digital and branch channels. A strong foundation in banking operations and Microsoft Office is expected.

Qualifications

• 2 years experience financial services, preferably customer support call center, operations and/or retail banking environment required.
• Must be able to demonstrate proficiency in the use of standard PC software packages such as Microsoft Office. Basic knowledge of technology (i.e., mobile device, browsers, iOS systems) are required. Experience with Cisco phone system

Responsibilities

• Handle all customer phone calls and branch rollover calls within three rings.
• Resolves customer concerns in a timely manner with follow-up when necessary.
• Suggests additional bank products and services to meet customer needs and deepen relationships.
• Maintain confidentiality of customer information.

Skills

Telephone etiquette

Written communication

Cross-sell opportunities

Education

High school diploma or equivalent

Associate degree in accounting or business administration preferred

Tools

Microsoft Office

Cisco phone system

Job description

C&F Bank is seeking a Customer Support Professional in Virginia to handle phone, chat, email, and in-writing inquiries with prompt, accurate solutions. You will multitask, prioritize, research, and resolve customer issues using our banking systems and product knowledge.

The role emphasizes cross-selling bank products, maintaining confidentiality, and delivering high-quality service across digital and branch channels. A strong foundation in banking operations and Microsoft Office is expected.