Banking Customer Support Specialist – Onsite

U.S. Bank; Northern (KY); Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

Life insurance

Disability insurance

Parental leave

401(k) and retirement plan

Paid vacation

Paid holidays

Adoption assistance

Sick leave

Job summary

U.S. Bank is seeking a Customer Support Specialist to be the first point of contact for customers across phone, chat, and email. You will resolve issues, provide account information, and help customers navigate online banking with confidence.

You will join a collaborative team in a fast-paced environment, developing product knowledge and problem-solving skills while delivering professional service and maintaining high quality standards.

Qualifications

• High school diploma or equivalent is required.
• Two to four years of relevant experience in customer support or related field preferred.
• Strong verbal and written communication skills are essential.

Responsibilities

• Respond to customer inquiries via phone, chat, and email.
• Resolve issues on first contact whenever possible.
• Provide account information and assist with maintenance requests.
• Research and resolve payment or billing problems and service issues.
• Help customers navigate online banking and portals.
• Escalate complex issues when needed while owning the customer experience.

Skills

Customer service

Verbal communication

Problem-solving

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office

CRM software

Job description

U.S. Bank is seeking a Customer Support Specialist to be the first point of contact for customers across phone, chat, and email. You will resolve issues, provide account information, and help customers navigate online banking with confidence.

You will join a collaborative team in a fast-paced environment, developing product knowledge and problem-solving skills while delivering professional service and maintaining high quality standards.