Banking Customer Service Supervisor & Team Leader

Penn Community Bank; Levittown (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

Penn Community Bank is seeking a Branch Operations Supervisor to oversee CSR teams and ensure accurate processing of customer transactions. You will manage vault and cash activities, open accounts, and coordinate onboarding calls to grow relationships.

Ideal candidates have a banking background, 2+ years of experience, and strong customer service and supervisory skills. The role requires compliance with bank policies and occasional Saturdays.

Qualifications

• High School diploma or equivalent required.
• Associate’s or Bachelor’s degree preferred.
• Minimum 2 years banking experience or relevant work experience.

Responsibilities

• Supervise and coach CSR staff and ensure compliance with Bank policies and procedures.
• Maintain primary responsibility for settlement of vault cash, ATM, night deposits, and all cash needs of the branch in accordance with Bank policies and procedures.
• Process customer transactions accurately and efficiently, ensuring all required forms are completed properly.
• Perform customer requested account maintenance including address changes, ID updating, card ordering and check ordering.
• Assist customers with complex customer service issues and questions, coordinate with all areas of the organization to provide timely resolution to all customer requests.
• Promote a positive image of the Bank by identifying customer financial needs and proactively recommending appropriate Bank products and services including investments and residential lending.
• Open personal and business accounts adhering to all Bank policies and procedures when opening accounts.
• Participate in new customer relationship onboarding calls and prescribed network wide outbound call campaigns.

Skills

Banking knowledge

Customer service

Supervisory/Coaching

Attention to detail

Basic computer skills

multitasking

NMLS preferred

Decision making

Education

High School diploma or equivalent

Associate’s or Bachelor’s degree preferred

Tools

CRM software

Job description

Penn Community Bank is seeking a Branch Operations Supervisor to oversee CSR teams and ensure accurate processing of customer transactions. You will manage vault and cash activities, open accounts, and coordinate onboarding calls to grow relationships.

Ideal candidates have a banking background, 2+ years of experience, and strong customer service and supervisory skills. The role requires compliance with bank policies and occasional Saturdays.