Financial Center Manager

Penn Community Bank; Jenkintown (PA); On-site; USD 65,000 - 95,000; Full time

Job summary

Penn Community Bank is seeking a Branch Manager to lead the Business Banking portfolio and drive growth in sales revenue. You will oversee a tier 2/3 branch with strong market potential, guiding a high-performing team and ensuring compliant operations and top-notch customer service.

The role emphasizes developing and executing sales strategies, nurturing current client relationships, and delivering financial solutions that enhance client financial well-being.

Qualifications

• Minimum two years' banking experience or experience in comparable field.
• Two years' supervisory experience.
• Bachelor's degree preferred; comparable combination of education and experience may be considered.

Responsibilities

• Manage and grow the Business Banking portfolio under 3MM in sales revenue.
• Oversee a tier 2/3 branch with growth opportunities and complex transactions.
• Lead branch performance through planning and execution for outside business development.
• Identify, develop and implement effective sales strategies to acquire new business opportunities and nurture relationships.
• Develop knowledge of Penn Community Bank's retail and commercial products and services.
• Coach team to engage customers in technology-enabled interactions and provide solution-oriented consultation.
• Acquire and retain talent through onboarding and development.
• Manage branch operations, staffing, audits, compliance and security.
• Participate in branch sales and service campaigns.

Skills

Customer service

Communication skills

Team interaction

Supervisory skills

Coaching

Attention to detail

Multitasking

Relationship selling

NMLS compliance

Education

Bachelor's degree

Tools

Computer skills

Job description

Job description:

The following is a list of essential functions, which may be subject to change at any time and without advance notice. Management may assign new duties, reassign existing duties, or eliminate a function.

• Responsible for managing and growing the Business Banking portfolio under 3MM in sales revenue
• Management of a tier 2/3 branch, overseeing an office with high levels of market growth opportunities, complex transactions and/or in a de novo market
• Business Acumen - Knowledge, insight, and understanding of business concepts, tools, and processes that are needed for making sound decisions in the context of the company's business; ability to apply this knowledge appropriately to diverse situations
• Prospecting. - Knowledge of prospecting principles, processes and skills; ability to identify and engage potential customers in the market

• Manages and leads priorities through planning and execution to drive all aspects of branch performance including growth activities for outside business development
• Identify, develop and implement effective sales strategies to acquire new business opportunities. Cultivate and nurture existing customer relationships
• Develop a strong knowledge of Penn Community Bank's retail and commercial products and services
• Coaches team to confidently engage which customers in technology enabled interactions, providing solutions and advice-oriented consultation that improves the client's financial well-being
• Responsible for acquiring and retaining talent through effective onboarding coaching and development.
• Leads and coaches a high performing team that drives acquisition growth, mitigates risk, develops and maintains collaborative partnerships and promotes employee engagement and positive consumer/business experiences
• Manage assigned branch, including but not limited to; operations, administration, staffing, audits, compliance and security
• Manage team participation in assigned branch sales and service campaigns
• Perform additional duties as required

Compliance

• Comply with all applicable regulations and Bank policies regarding employment and employment law.
• Participate in annual compliance and other job-related training.
• Comply with applicable bank regulations, Bank policies and procedures.
• Comply with Bank's internal privacy and ethics standards.

Relationships and Contacts

Internal: Reports to Regional Retail Manager; Frequent contact with Team members at various levels through the Bank to discuss products, services, policies, procedures and changes

External: Frequent contact with current and potential customers regarding products and services; Representation of the Bank through community involvement and volunteerism

Education and Experience

• Minimum two (2) years' banking experience or experience in comparable field
• Two (2) years' supervisory experience
• Bachelor's degree from a four-year college or university preferred, a comparable combination of educations and experience may be considered.

Skills and Competencies

• Excellent customer service skills
• Demonstrated verbal and written communication skills
• Ability to interact well with Team members and customers
• Strong Supervisory and coaching skills
• Strong attention to detail and accuracy
• Basic computer skills
• Ability to multi-task and remain organized
• Ability to achieve sales goals through relationship-based selling techniques
• Must meet NMLS requirements
• Ability to use sound judgment when making decisions on behalf of the Bank

Working Conditions

Traditional office environment with no unusual work conditions; the office maintains six day a week operation (Monday - Saturday) with operational hours of varying based on branch location. Branch Team Members are required to work a minimum of two (2) Saturdays per month.

Penn community Bank is an equal opportunity employer.