Floating Banking Concierge & Customer Service Specialist

Penn Community Bank; Allentown (Lehigh County); On-site; USD 36,000 - 48,000; Full time

Job summary

Penn Community Bank is seeking a detail-oriented team member to process customer transactions accurately and maintain accounts. You will assist with balance and documentation accuracy while upholding bank policies and delivering high-quality service.

In this role, you will handle onboarding calls, support multiple departments, and promote bank products to meet customer needs. The position requires strong communication and organizational skills in a busy branch environment.

Qualifications

• High School diploma or equivalent required.
• Previous banking experience preferred.
• Excellent customer service and communication skills.
• Ability to multi-task and stay organized.
• Basic computer skills.

Responsibilities

• Process customer transactions accurately and efficiently, ensuring forms are completed properly.
• Perform customer requested account maintenance including address changes, ID updating, card ordering and check ordering.
• Assist customers with complex service issues and coordinate with other areas for timely resolution.
• Promote bank products and services based on customer needs, including investments and lending.

Skills

Customer service

Communication skills

Attention to detail

Multi-tasking

Basic computer skills

Education

High School diploma or equivalent

Tools

Banking software

Job description

Penn Community Bank is seeking a detail-oriented team member to process customer transactions accurately and maintain accounts. You will assist with balance and documentation accuracy while upholding bank policies and delivering high-quality service.

In this role, you will handle onboarding calls, support multiple departments, and promote bank products to meet customer needs. The position requires strong communication and organizational skills in a busy branch environment.