Banking Customer Service Supervisor | Lead & Grow Team

City National Bank of West Virginia; Inwood (WV); On-site; USD 42,000 - 56,000; Full time

Job summary

City National Bank of West Virginia in Inwood, WV is seeking an experienced Customer Service Supervisor to lead our on-site team. You will supervise CSR staff, coach colleagues, balance cash, and ensure prompt, friendly service for every customer.

You will identify customer needs, recommend appropriate banking products, process deposits and transfers, and collaborate with the branch to grow business while ensuring regulatory compliance.

Qualifications

• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and accuracy.
• Proficient computer skills and familiarity with banking software and systems.

Responsibilities

• Provide exceptional customer service by promptly and effectively addressing customer inquiries and resolving issues.
• Supervise and coach CSR staff.
• Maintain and balance a working cash supply.
• Identify and assess customers' needs to recommend appropriate banking products and services.
• Process transactions accurately and efficiently, including deposits, withdrawals, and transfers.
• Seek opportunities to refer to other lines of business to include mortgage, cash management, commercial and trust.
• Work closely with Branch Manager and branch team to generate new business.
• Maintain accurate customer records and documentation in compliance with banking regulations.
• Collaborate with internal teams to address complex customer issues and ensure prompt resolution.

Skills

Excellent communication

Strong problem-solving

Proficient computer skills

Education

High school diploma or equivalent

College degree preferred

Tools

Banking software & systems

Job description

City National Bank of West Virginia in Inwood, WV is seeking an experienced Customer Service Supervisor to lead our on-site team. You will supervise CSR staff, coach colleagues, balance cash, and ensure prompt, friendly service for every customer.

You will identify customer needs, recommend appropriate banking products, process deposits and transfers, and collaborate with the branch to grow business while ensuring regulatory compliance.