Banking Customer Service Supervisor: Lead & Grow Team

City National Bank Of Wv; Staunton (VA); On-site; USD 37,000 - 58,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid vacation

Job summary

City National Bank is seeking a Customer Service Supervisor to lead an on-site team in Staunton, VA. The role focuses on delivering exceptional service, coaching CSR staff, and maintaining accurate teller operations with precision and professionalism.

The supervisor will identify customer needs, refer to other banking services, and collaborate with branch leadership to grow business. Banking or customer service experience is preferred.

Qualifications

• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Proficient computer skills and familiarity with banking software and systems.

Responsibilities

• Provide exceptional customer service by promptly and effectively addressing customer inquiries and resolving issues.
• Supervise and coach CSR staff.
• Maintain and balance a working cash supply.
• Identify and assess customers' needs to recommend appropriate banking products and services.
• Process transactions accurately and efficiently, including deposits, withdrawals, and transfers.
• Seek opportunities to refer to other lines of business to include mortgage, cash management, commercial and trust.
• Work closely with Branch Manager and branch team to generate new business.
• Maintain accurate customer records and documentation in compliance with banking regulations.
• Collaborate with internal teams to address complex customer issues and ensure prompt resolution.

Skills

Communication skills

Problem solving

Attention to detail

Computer skills

Banking software

Customer service experience

Education

High school diploma or equivalent

College degree preferred

Job description

City National Bank is seeking a Customer Service Supervisor to lead an on-site team in Staunton, VA. The role focuses on delivering exceptional service, coaching CSR staff, and maintaining accurate teller operations with precision and professionalism.

The supervisor will identify customer needs, refer to other banking services, and collaborate with branch leadership to grow business. Banking or customer service experience is preferred.