Banking Customer Service Supervisor

City National Bank of West Virginia; Staunton (VA); On-site; USD 25,000 - 39,000; Full time

Job summary

City National Bank in Staunton, VA is seeking a Customer Service Supervisor to lead on-site teller operations and deliver exceptional service to customers. The role includes supervising CSR staff, handling cash, and identifying customer needs to recommend banking products.

You will process transactions, collaborate with the branch team to drive new business, and maintain accurate records in compliance with regulations.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Proficient computer skills and familiarity with banking software and systems.
• Ability to work in a fast-paced environment and adapt to changing priorities.

Responsibilities

• Provide exceptional customer service by promptly and effectively addressing customer inquiries and resolving issues.
• Supervise and coach CSR staff.
• Maintain and balance a working cash supply.
• Identify and assess customers' needs to recommend appropriate banking products and services.
• Process transactions accurately and efficiently, including deposits, withdrawals, and transfers.
• Seek opportunities to refer to other lines of business to include mortgage, cash management, commercial and trust.
• Work closely with Branch Manager and branch team to generate new business.
• Maintain accurate customer records and documentation in compliance with banking regulations.
• Collaborate with internal teams to address complex customer issues and ensure prompt resolution.

Skills

Communication skills

Problem solving

Customer service

Banking software

Team supervision

Education

High school diploma or equivalent

College degree preferred

Tools

Banking software

Job description

City National Bank in Staunton, VA is seeking a Customer Service Supervisor to lead on-site teller operations and deliver exceptional service to customers. The role includes supervising CSR staff, handling cash, and identifying customer needs to recommend banking products.

You will process transactions, collaborate with the branch team to drive new business, and maintain accurate records in compliance with regulations.