Branch Office Manager — Customer-Driven Banking Leader

City National Bank; Charleston (WV); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Paid time off

Paid parental leave

Medical, dental & vision coverage

401(k) match

Career growth opportunities

Job summary

City National Bank in Charleston, West Virginia is seeking a dedicated professional to oversee branch operations and deliver exceptional customer service. The role requires experience in sales and customer service, with a focus on promoting bank products and services.

You'll be responsible for leading branch staff, managing customer accounts, and maintaining quality service standards. Join us for a career with growth opportunities and supportive culture that prioritizes excellence.

Qualifications

• 2+ years of demonstrated sales and service skills.
• 2+ years of customer service experience.
• Personal computer proficiency.
• Must comply with Loan Officer Requirements.
• 2+ years of banking experience preferred.

Responsibilities

• Oversees general operations of the branch to ensure quality service.
• Promotes and sells the bank's products and services.
• Maintains customer relationships and assists with loan applications.
• Leads and coaches branch staff to meet production goals.

Skills

Excellent customer service and sales skills

Strong leadership skills

Excellent oral communication and listening skills

Knowledge of the bank’s operations, policies and procedures

Problem-solving skills

Education

High school diploma or equivalent

Job description

City National Bank in Charleston, West Virginia is seeking a dedicated professional to oversee branch operations and deliver exceptional customer service. The role requires experience in sales and customer service, with a focus on promoting bank products and services.

You'll be responsible for leading branch staff, managing customer accounts, and maintaining quality service standards. Join us for a career with growth opportunities and supportive culture that prioritizes excellence.