Banking Customer Service Supervisor - Growth & Training

City National Bank Of Wv; Inwood (WV); On-site; USD 25,000 - 39,000; Full time

Job summary

City National Bank Of WV seeks a Customer Service Supervisor to lead the CSR team in Inwood, ensuring premier customer care and accurate handling of transactions. This on-site role emphasizes coaching, cash control, and cross-selling opportunities to support branch goals.

The successful candidate will have strong communication skills, banking experience, and the ability to work in a fast-paced environment with attention to detail. Join a team committed to service excellence.

Qualifications

• Previous customer service experience in a banking or financial institution is a plus.
• Excellent communication skills, both verbal and written.
• Proficient computer skills and familiarity with banking software and systems.

Responsibilities

• Provide exceptional customer service by promptly and effectively addressing customer inquiries and resolving issues.
• Supervise and coach CSR staff.
• Maintain and balance a working cash supply.
• Identify and assess customers' needs to recommend appropriate banking products and services.
• Process transactions accurately and efficiently, including deposits, withdrawals, and transfers.
• Seek opportunities to refer to other lines of business to include mortgage, cash management, commercial and trust.
• Work closely with Branch Manager and branch team to generate new business.
• Maintain accurate customer records and documentation in compliance with banking regulations.
• Collaborate with internal teams to address complex customer issues and ensure prompt resolution.

Skills

Customer service

Communication

Problem solving

Attention to detail

Banking software

Team supervision

Cash handling

Education

High school diploma

College degree preferred

Tools

Banking software

Job description

City National Bank Of WV seeks a Customer Service Supervisor to lead the CSR team in Inwood, ensuring premier customer care and accurate handling of transactions. This on-site role emphasizes coaching, cash control, and cross-selling opportunities to support branch goals.

The successful candidate will have strong communication skills, banking experience, and the ability to work in a fast-paced environment with attention to detail. Join a team committed to service excellence.