Banking Customer Service Supervisor — Lead & Grow

City National Bank; Beaver (WV); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid vacation

Job summary

City National Bank is seeking a Customer Service Supervisor to lead a team of customer service representatives on-site. You will ensure prompt, professional service, balance cash, and support branch operations to meet customer needs.

The role emphasizes coaching CSR staff, identifying opportunities to refer customers to additional banking products, and maintaining accurate records while collaborating with the branch team for growth and service excellence.

Qualifications

• High school diploma or equivalent required; college degree preferred.
• Previous customer service experience in banking or financial institutions is a plus.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficient with banking software and systems.

Responsibilities

• Provide exceptional customer service by promptly addressing inquiries and resolving issues.
• Supervise and coach CSR staff.
• Maintain and balance cash supply.
• Identify customer needs to recommend banking products and services.
• Process deposits, withdrawals, and transfers accurately and efficiently.
• Refer customers to mortgage, cash management, commercial and trust services as appropriate.
• Collaborate with Branch Manager to generate new business.
• Maintain accurate customer records in compliance with banking regulations.
• Work with internal teams to resolve complex customer issues.

Skills

Communication

Problem solving

Customer service

Computer skills

Education

High school diploma

College degree preferred

Tools

Banking software

Job description

City National Bank is seeking a Customer Service Supervisor to lead a team of customer service representatives on-site. You will ensure prompt, professional service, balance cash, and support branch operations to meet customer needs.

The role emphasizes coaching CSR staff, identifying opportunities to refer customers to additional banking products, and maintaining accurate records while collaborating with the branch team for growth and service excellence.