Customer Service Supervisor - On-site Growth & Benefits

City National Bank Of Wv; Beaver (WV); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid vacation

Job summary

City National Bank in Beaver, WV is seeking a Customer Service Supervisor to lead a team of Customer Service Representatives on-site. The role focuses on delivering exceptional service, supervising staff, and ensuring compliant cash handling and banking operations.

The ideal candidate will balance customer needs with branch goals, identify growth opportunities, and coordinate with the Branch Manager to drive new business. A professional demeanor and strong communication skills are essential.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Previous customer service experience in banking is a plus.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Proficient computer skills and familiarity with banking software and systems.
• Ability to work in a fast-paced environment and adapt to changing priorities.Professional demeanor and ability to build rapport with customers.

Responsibilities

• Provide exceptional customer service by promptly and effectively addressing customer inquiries and resolving issues.
• Supervise and coach CSR staff.
• Maintain and balance a working cash supply.
• Identify and assess customers' needs to recommend appropriate banking products and services.
• Process transactions accurately and efficiently, including deposits, withdrawals, and transfers.
• Seek opportunities to refer to other lines of business to include mortgage, cash management, commercial and trust.
• Work closely with Branch Manager and branch team to generate new business.
• Maintain accurate customer records and documentation in compliance with banking regulations.
• Collaborate with internal teams to address complex customer issues and ensure prompt resolution.

Skills

Customer service

Communication

Problem solving

Attention to detail

Computer skills

Rapport building

Adaptability

Education

High school diploma or equivalent

College degree preferred

Tools

Banking software

Job description

City National Bank in Beaver, WV is seeking a Customer Service Supervisor to lead a team of Customer Service Representatives on-site. The role focuses on delivering exceptional service, supervising staff, and ensuring compliant cash handling and banking operations.

The ideal candidate will balance customer needs with branch goals, identify growth opportunities, and coordinate with the Branch Manager to drive new business. A professional demeanor and strong communication skills are essential.