Bank Customer Service Supervisor — Lead New Accounts

The Chronicle of Higher Education; Manhattan (MT); On-site; USD 35,000 - 52,000; Full time

Job summary

Stockman Bank seeks a Customer Service Representative to be the front line for New Accounts and Customer Service, requiring extensive product knowledge to service requests, call on customers, and develop new business while representing the Bank in community activities.

The CSR will supervise branch staff, help train personnel, ensure quality service, and cross-sell Bank services while maintaining deposit and loan knowledge and compliance with policies.

Qualifications

• Must provide exceptional customer service.
• 1-2 years financial institution/customer service experience.
• High school diploma or equivalency.
• Strong communication and organizational skills.
• Ten key proficiency and computer experience.

Responsibilities

• Maintain extensive knowledge of deposits, loan and on-deposit services offered by Stockman Bank by studying product information, bulletins, regulations and updates.
• Sell multiple financial products and services to new and existing customers by assessing needs and matching offerings.
• Refer potential clients to the Investment Center.
• Resolve customer account problems at the request of customers or employees.
• Gather and verify data for reports in response to problems or inquiries.
• Monitor and direct lobby traffic and assist with answering calls as needed.

Skills

Exceptional customer service

Strong communication

Strong organizational skills

Ten-key proficiency

Computer experience

Education

High School diploma or equivalency

Job description

Stockman Bank seeks a Customer Service Representative to be the front line for New Accounts and Customer Service, requiring extensive product knowledge to service requests, call on customers, and develop new business while representing the Bank in community activities.

The CSR will supervise branch staff, help train personnel, ensure quality service, and cross-sell Bank services while maintaining deposit and loan knowledge and compliance with policies.