Banking Customer Service Supervisor — Lead & Develop CSRs

WaFd Bank; Fernley (NV); Presencial; USD 27.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid time off

Health insurance

Stock options

401(k)

Paid Parental Leave

Life insurance

Long-term disability

Tuition reimbursement

Employee assistance programs

Pre-tax benefits

Descripción de la vacante

WaFd Bank is seeking a Customer Service Supervisor to lead a team of Customer Service Representatives in a busy retail banking branch. The role focuses on delivering outstanding customer service, identifying opportunities to recommend products for both individuals and small business clients, and ensuring smooth branch operations.

The supervisor will manage scheduling, onboarding, training, and daily processes while maintaining compliance with banking regulations.

Formación

• High school diploma or equivalent is required.
• Proficient in Microsoft Office, including Excel and Word.
• Strong organizational, analytical, and communication skills.
• Experience in banking or retail customer service is preferred.
• IRA Road Map certification is a plus.

Responsabilidades

• Ensure high customer satisfaction through excellent service.
• Recognize opportunities and recommend appropriate products for clients.
• Supervise two or more CSRs, handle scheduling and onboarding.
• Support manager in improving operational effectiveness and efficiency.
• Open all account types and originate loans when needed.
• Develop certifications to support branch goals.
• Cover branch leadership in their absence.
• Ensure compliance with BSA, USA Patriot Act, and OFAC.

Conocimientos

Customer service

Team supervision

Microsoft Office

Analytical skills

Communication skills

10-key

Educación

High school diploma or equivalent

IRA Road Map certification

Herramientas

Microsoft Excel

Microsoft Word

Teams

Outlook

Descripción del empleo

WaFd Bank is seeking a Customer Service Supervisor to lead a team of Customer Service Representatives in a busy retail banking branch. The role focuses on delivering outstanding customer service, identifying opportunities to recommend products for both individuals and small business clients, and ensuring smooth branch operations.

The supervisor will manage scheduling, onboarding, training, and daily processes while maintaining compliance with banking regulations.