Banking Customer Experience Supervisor

Penn Community Bank; Doylestown (Bucks County); On-site; USD 45,000 - 70,000; Full time

Job summary

Penn Community Bank is seeking a Branch Supervisor to lead the CSR team, ensure adherence to policies, and coach staff for service excellence.

You will oversee cash settlement, vault, night deposits, and all branch operations while delivering outstanding customer service and promoting bank products.

Responsibilities include account maintenance, onboarding calls, end-of-day balancing, and using CRM to document interactions and referrals.

Qualifications

• High School diploma or equivalent required.
• 2 years banking experience or relevant work experience preferred.

Responsibilities

• Supervise and coach CSR staff and ensure compliance with Bank policies and procedures.
• Maintain primary responsibility for settlement of vault cash, ATM, night deposits, and cash needs of the branch.
• Process customer transactions accurately and efficiently and perform account maintenance including address changes, ID updating, card and check ordering.
• Assist customers with complex service issues and coordinate with areas to provide timely resolution.
• Promote Bank products and services including investments and residential lending.
• Open personal and business accounts adhering to policies and procedures.
• Organize work to balance transactions at the end of the day.
• Provide outstanding customer service with a professional demeanor.
• Document customer conversations in the CRM and refer to other departments as needed.
• Responsible for CTRs, cash audits, and offline balancing; conduct wire transfers as needed.

Skills

Supervisory skills

Customer service

Banking knowledge

Detail orientation

Team coordination

NMLS knowledge

Education

High School diploma or equivalent

Associate's or Bachelor's degree preferred

Tools

CRM system

MS Office

Job description

Penn Community Bank is seeking a Branch Supervisor to lead the CSR team, ensure adherence to policies, and coach staff for service excellence.

You will oversee cash settlement, vault, night deposits, and all branch operations while delivering outstanding customer service and promoting bank products.

Responsibilities include account maintenance, onboarding calls, end-of-day balancing, and using CRM to document interactions and referrals.