Banking Customer Service Specialist — Growth & Impact

WaFd Bank; Caldwell (ID); On-site; USD 25,000 - 28,000; Full time

Job summary

WaFd Bank is seeking a Customer Service Representative (CSR) to strengthen the community's financial health. Join a company with a long history and a motto to love what you do and make a difference. This role emphasizes friendly service, accurate banking transactions, and building client relationships.

Ideal candidates bring a smile, integrity, and tech comfort with Microsoft Office and digital channels. Monday–Friday hours, weekends off, and a comprehensive benefits package are offered.

Qualifications

• High school diploma or approved equivalent.
• Basic math skills, 10-key and keyboarding.
• Proficient in standard Microsoft Office tools such as Excel, Word, Teams, and Outlook.
• Well-developed smart phone and digital channel skills.
• Must be organized and display excellent communication skills and a personable attitude.

Responsibilities

• As a CSR you serve a valuable role in our branch by providing a positive first impression through friendly and courteous service while performing efficient and accurate banking transactions.
• Maintain accurate records and process transactions in a timely manner.
• Provide friendly, professional service to clients and build rapport and relationships.

Skills

Customer service

Communication

Attention to detail

Tech savvy

Integrity

Education

High school diploma or equivalent

10-key and keyboarding

Tools

Microsoft Office

Smartphone/digital channels

Job description

WaFd Bank is seeking a Customer Service Representative (CSR) to strengthen the community's financial health. Join a company with a long history and a motto to love what you do and make a difference. This role emphasizes friendly service, accurate banking transactions, and building client relationships.

Ideal candidates bring a smile, integrity, and tech comfort with Microsoft Office and digital channels. Monday–Friday hours, weekends off, and a comprehensive benefits package are offered.