Banking Customer Service Supervisor — Lead & Develop

WaFd Bank; Seattle (WA); Presencial; USD 31.000 - 43.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Paid time off

Stock options

401(k) plan

Paid Parental Leave

Life and AD&D insurance

Descripción de la vacante

WaFd Bank in Seattle is seeking a Customer Service Supervisor to oversee branch operations and supervise multiple Customer Service Representatives, delivering high-quality service to retail clients.

The role requires leadership, scheduling, onboarding, and adherence to policies, including account openings and loan origination. The supervisor will uphold bank regulations and contribute to branch performance while exemplifying WaFd Bank values.

Formación

• High school diploma or approved equivalent.
• Basic math skills, 10-key & keyboarding.
• Proficient in standard Microsoft Office tools such as Excel, Word, Teams & Outlook.
• Well-developed smart phone & digital channel skills.
• Excellent organizational & analytical skills and superior written & oral communication skills.
• Must be certified in the IRA Road Map & participate in branch onboarding of new hires.

Responsabilidades

• Ensure high level of customer satisfaction through the delivery of excellent service.
• Assist clients by recognizing opportunities and making appropriate product & service recommendations for both consumer and small business clients.
• Supervise two or more CSRs and manage scheduling, branch staff on-boarding & training, workflow management, & daily adherence to operational processes & policies.
• Assist the manager in suggesting ways to optimize operational effectiveness, productivity, & efficiency to build shareholder value.
• Demonstrate & apply skills necessary to open all account types & originate loans.
• Develop competencies & certifications/registration necessary to support branch performance goals.
• Assist in coverage of the branch in the absence of other leadership.
• Adhere to bank policies & procedures designed to comply with Federal regulations, including BSA, USA Patriot Act & OFAC regulations.
• Reflect WaFd Bank values of integrity, teamwork, ownership, simplicity, discipline, & service; be kind.

Conocimientos

Customer service

Microsoft Office

Communication

Organizational skills

Analytical skills

IRA Road Map certification

Educación

High school diploma

Herramientas

Microsoft Excel

Microsoft Word

Microsoft Teams

Outlook

Descripción del empleo

WaFd Bank in Seattle is seeking a Customer Service Supervisor to oversee branch operations and supervise multiple Customer Service Representatives, delivering high-quality service to retail clients.

The role requires leadership, scheduling, onboarding, and adherence to policies, including account openings and loan origination. The supervisor will uphold bank regulations and contribute to branch performance while exemplifying WaFd Bank values.