Banking Customer Service Specialist & Referrals

WesBanco; Hicksville Township (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

WesBanco in Hicksville, OH is seeking a dedicated Customer Service Representative (CSR) to process transactions accurately and deliver outstanding customer service. You will be the first point of contact for customers and help identify referral opportunities while adhering to bank policies.

This 100% in-office role requires basic math, strong communication, and the ability to multi-task in a fast-paced banking environment.

Qualifications

• Excellent customer service skills and ability to communicate clearly.
• Experience handling cash and performing transactions accurately.
• Ability to identify referral opportunities and promote banking products.
• Strong organizational skills and multi-tasking in a busy branch.

Responsibilities

• Accepts and accurately processes financial service transactions.
• Maintains cash drawer and balances cash accurately.
• Balance cash and follow cash handling procedures.
• Adheres to security and audit procedures and protects information.
• Provide excellent customer service as the in-branch first contact.
• Identify referral opportunities and route to appropriate banking line.
• Support sales and service goals through customer interactions.

Skills

Customer service

Cash handling

Sales

Attention to detail

Education

High School Diploma or GED

Job description

WesBanco in Hicksville, OH is seeking a dedicated Customer Service Representative (CSR) to process transactions accurately and deliver outstanding customer service. You will be the first point of contact for customers and help identify referral opportunities while adhering to bank policies.

This 100% in-office role requires basic math, strong communication, and the ability to multi-task in a fast-paced banking environment.